We set up the workflow to complement the following service request fulfilment process. Use it as a jumping off point for your service desk. The service request fulfilment process, in brief: A customer requests help from your service catalog or via email. The service desk assesses the request alongside pre-defined approval and qualification Answer accepted. You can create a sub-task on workflow transition with Create on Transition for Jira. You have to perform a post function, upon issue transition, it automatically creates a sub-task for you. See the below example post function, which creates a sub-task along with information like, Issue type, Priority, Reporter and etc fields In this post, you’ll learn how Jack Brickey, an Atlassian Champion, uses Jira Service Desk to support his IT, Facilities, and HR Staffing teams. Give a few examples of the types of requests that some of your teams make via Jira Service Desk. For an example, requests made for Facilities include: General Facilities, HVAC, Lighting, Plumbing Jira Workflow Examples. $ 4.99. Additional custom workflows to use as examples and examples of workflow documentation. This sample is intended for the application administrator audience and is an abbreviated version of the “ Custom Workflow Documentation ” template. Add to cart. Category: Worksheets Tags: alone, documentation, example Atlassian Support / Jira Service Management / Resources / / Use workflows in Jira Service Mangement Overview of Jira Cloud workflows All Jira projects contain issues that your team can view, work on, and transition through stages of work — from creation to completion. The path that your issues take is called a workflow. Here's an example of a default workflow: Statuses and transitions Two concepts define a workflow: Statuses : the steps in your team’s working process that describe the state of a task. Transitions : usually, how a piece of work can move between statuses. In order for an issue to move between two statuses, a transition must exist. Don't forget to publish the workflow draft! To clear the resolution field on an "In Progress" or "To Do" issue: Open your project > Click project settings > Click workflows on your left sidebar; Find the relevant workflow, then, on your right corner, click the pencil icon to edit it; Click + Add transition; JIRA Developer Documentation : JIRA REST API Tutorials. Take a look at the overview of JIRA's REST APIs, then follow a tutorial or two: JIRA REST API Version 2 Tutorial. JIRA REST API Example - Basic Authentication. JIRA REST API Example - Cookie-based Authentication. JIRA REST API Example - OAuth authentication. etUGj.